Your phone account: costs, balance and warnings

Your phone account bills you directly for numbers, calls and texts, at its own rates. ControlLaunchPad charges nothing for them. Owners, admins and people with billing access see the money on Phone & texting, on the Your phone account card.

What it costs

• A local number: $1.15 a month.
• Calls: about 1.4¢ a minute in the US. A few areas cost more, like Alaska (about 9.45¢ a minute); the power dialer says so before you call.
• Texts: your phone account's price for each text part, plus small carrier fees. A text part is up to 160 plain characters, or 70 with emoji or accented letters.
• Business registration: $4.50 once for low volume (most teams), or $46 for standard with extra vetting. It's charged even if the check fails.
• Campaign review: $15 each time a campaign is sent for review, then $1.50 a month for a low-volume campaign once it's approved ($10 for standard). Sending a fixed campaign again counts as a new review.
• Using the business registration and campaign already in your phone account: nothing new. See Use the texting setup already in your phone account.
• Trusted calls: no fee listed.
• Call recordings: a small storage fee while a copy stays in your phone account.

What it costs on Phone & texting lists these too.

Balance and this month's spend

The card shows the Balance and This month's spend (numbers, calls and texts). Check now reads them again; we also look every half hour. Add funds opens your phone account's billing page.

If your key can't read the balance, the card says Not shown and watches this month's spend instead.

Warnings

• Warn me below an amount: we warn you when the balance drops under it. It starts at $20; pick $0 to $1,000, or Turn off.
• When the balance can't be read, Warn me when this month passes an amount instead. It's off until you set it.

Owners and admins get a bell and a phone alert (see alert settings), at most one email a month for each warning, and a notice at the top of every page with Add funds. Closing the notice hides it until tomorrow.

When it runs out

Turn on Auto Recharge in your phone account so it never pauses at $0. If it runs out or is paused, Phone & texting says Your phone account needs funds, and calls and texts are paused until it's topped up. They aren't turned into practice calls or texts meanwhile, so nobody thinks a lead was reached.

When the key stops working

If the key is deleted in your phone account, calls and texts pause and Phone & texting says Needs attention. Owners and admins press Link it again and paste a new Standard key from the same account.

Unlinking

The gear on the Your phone account card has Unlink (not while a call is on). Your numbers stay in your phone account and on its bill; calls and texts to them stop arriving here. Your business registration and texting campaign stay in your phone account too. Call history and copied recordings stay. Link the same account again and your numbers come back.